Based on your shipping destination, we'll automatically send you the appropriate plug. So, if you order from the US, you'll get a US plug; if from Australia, an AU plug, and so on.

Since pheromones are species-specific,, you don’t have to be worried about dogs, other animals or humans being affected by the bSerene calming cat pheromones.

Pheromones are a mixture of fatty acids. Our products also contain a solvent, which helps dissolve the pheromones so they can be sprayed or diffused.

For the diffuser, you will start to see your cat become calmer and more relaxed over the course of at least seven days of continuous use.

The plug-in should be used in rooms where your cat spends most of its time. Avoid using outlets that are under windows, near air vents or close to doors as drafts will impair the ,proper diffusion of the pheromones. DO NOT plug the diffuser into a power strip or surge protector. The vial should always be directly below the plug-in unit for proper diffusion and to prevent leakage. To ensure the vial is always below the plug-in unit, there is a swivel function on the prongs for outlets with horizontal orientations.

The diffuser should be used around your home continuously when you notice your cat displaying signs of stress such as: spraying, hiding, fighting, peeing outside the litter box, and scratching. The diffuser will help your cat feel more comfortable when unexpected disruptions in your life occur such as visitors, storms, or loud noises.

The pheromones are diffused when the plug-in unit heats up. As with any heating element, a slight smell may be present and is totally normal. If you find your diffuser has a stronger smell, please call us and we will be happy to troubleshoot with you!

To keep the good vibes flowing, you should keep your diffuser plugged in at all times. If you notice your diffuser collecting dust, please unplug and follow the cleaning instructions in the user manual found in every box.

We recommend replacing the refill vial every 30 days or when the liquid runs out. The plug-in unit should be replaced after 6 months of use or after you have used three refill vials (whichever comes first!)

All prices listed on our store are in United States Dollars (USD)

No, TheraPet is exclusively sold on our official store with a 30-day money-back guarantee and warranty.

Beware of unauthorized, low-quality copycats on Amazon, eBay, and other platforms. For authentic, top-quality Pheromones, buy only from our official store.