How does the subscription work?
When you subscribe, you'll automatically receive a new refill on your chosen schedule, so you never run out. Subscribers also enjoy exclusive savings on every order.
Will I be notified before my next order ships?
Yes. You'll receive an email reminder 3 days before your next subscription order is placed, including an itemized receipt so you know exactly what's coming.
I didn't realize I subscribed. What do I do?
No problem — you're in full control. Log into your account portal to review your subscription details. You can skip, pause, adjust the frequency, or cancel at any time with just a few clicks.
Can I skip a delivery?
Absolutely. Log into your account portal and click the "Skip" button on your upcoming order. Your next billing date will automatically shift out by one interval.
Can I change how often I receive my orders?
Yes. Head to your account portal, click "Change next order date," and choose your preferred schedule. You can update your delivery frequency at any time.
How do I cancel my subscription?
Log into your account portal, find your active subscription, and click the "Cancel" button. Follow the prompts to confirm. No future orders will be placed after cancellation.
Can I reactivate a cancelled subscription?
Yes! Log back into your account, scroll to the "Inactive Subscriptions" section, find the subscription you want to restart, and click "Reactivate." You'll be able to choose when your next order ships.
Can I gift a subscription to someone else?
Yes! You can gift your subscription through the skip function in your account portal.
Can I receive my next order sooner than scheduled?
Yes. Log into your subscription portal and click "Get Now" — we'll process and send your order as soon as possible.
Is Therapet safe for babies and young children in the home?
Yes. Therapet products emit species-specific pheromones that are only recognized by the intended animal. They have no effect on humans — including babies and young children — so you can use them with complete peace of mind.
Is it safe if I have other pets at home, like birds, rabbits, hamsters, or lizards?
Yes. Therapet's pheromones are species-specific, meaning they're only detectable by the target species (dog or cat). Other animals in your home — whether that's a parrot, hamster, lizard, or any other pet — won't be affected by the diffuser.
Will the cat diffuser affect my dog, or vice versa?
No. Cat diffusers use feline-specific pheromones that dogs cannot detect, and dog diffusers use canine-specific pheromones that cats cannot detect. They're completely species-specific, so it's safe to use both in a multi-pet home.
Does Therapet contain essential oils?
No. The diffuser contains no essential oils or added fragrances — only a proprietary blend of species-specific pheromones. The calming spray does include lavender (5%) alongside the pheromone complex.
What are the active ingredients?
TheraPet MD uses a unique, proprietary blend of pheromones made from fatty acids and a safe solvent that allows them to be effectively sprayed or diffused. The calming spray also includes an Appeasing Pheromone complex (10%) and calming lavender (5%).
Will it sedate my pet?
Not at all. Therapet works naturally through pheromones, not sedatives. Your pet may become calmer and more relaxed, but they won't be drowsy or sedated.
Can I use Therapet while my pet is recovering from surgery?
Yes, it's safe to use during recovery and can actually help reduce stress while your pet heals. As always, defer to your vet's guidance if they've given specific instructions.
What's the difference between the diffuser and the spray?
The diffuser plugs into a wall outlet and provides continuous, whole-room coverage — ideal for creating a consistently calm environment. The spray is designed for targeted use on specific spots like furniture, bedding, crates, or in the car before a trip.
Where should I plug in the diffuser?
Place it in the room where your pet spends the most time. Avoid outlets near windows, air vents, or doors, as drafts can interfere with proper diffusion. Do not plug it into a power strip or surge protector. The vial should always hang directly below the plug-in unit.
Should I unplug the diffuser at night?
No — for best results, keep the diffuser plugged in at all times. Continuous use is what allows the pheromones to build a consistently calm environment for your pet.
How many diffusers do I need?
Each diffuser covers approximately 700 sq ft. If your pet moves between multiple rooms or you have a larger home, using one diffuser per key room will give you the best results.
Can I use the diffuser alongside supplements or medication?
Yes, you can use Therapet alongside vet-approved calming supplements. If your pet is on medication, we recommend checking with your vet first.
Does it have a noticeable smell?
You may notice a faint scent from the diffusion process and the heating of the unit — this is completely normal. The pheromones themselves are undetectable to humans and other animals, so it won't bother anyone in your home.
How quickly will I see results?
Many pets begin showing improvement within a few days. For the best results, we recommend using the diffuser continuously for a full 30 days — this gives the calming pheromones time to build a consistent, supportive environment.
What behaviors can Therapet help with?
Therapet is designed to help with anxiety, general stress, house-soiling or litter box avoidance, destructive behavior, fear of loud noises (fireworks, thunderstorms), travel-related stress, and socialization challenges. Every pet is different, but many families notice a calmer environment with consistent use.
Does it actually work?
Therapet's formula is vet-endorsed and built on the science of species-specific pheromones. Results vary by pet, but many families see noticeable improvements in behavior and overall calmness — especially with consistent, continuous use over 30 days.
What if it doesn't work for my pet?
We want you and your pet to be happy. If Therapet isn't the right fit, please reach out to our support team to learn about our return and exchange options.
How do I update my shipping address?
Log into your account, scroll to the relevant subscription, and click "Edit" next to Shipping Information. Update your address and save. If you have multiple active subscriptions, you'll need to update each one separately.
How do I update my payment method?
Log into your account, go to the "Billing" section, click "Edit," and select the payment method you'd like to update or replace. You can also add a backup payment method to make sure you never miss a shipment.
Do you offer international plug compatibility for the diffuser?
Yes! You'll receive a plug compatible with your country, so no adapter is needed.
How often do I need to replace the refill vial?
Replace the refill vial every 30 days, or when the liquid runs out — whichever comes first.
When should I replace the plug-in unit itself?
Replace the plug-in unit after 6 months of continuous use or after using three refill vials, whichever comes first.
How do I clean the diffuser?
If dust builds up on the unit, unplug it before cleaning. Refer to the user manual included in your box for full cleaning instructions.
Still have questions? We're Here to Help
Chat with us or email support@TheraPetMD.com
— replies within 12h. Our pet care experts are ready to help you find the perfect solution for your furry friend.