How does the subscription work?
When you subscribe, you'll automatically receive a new refill on your chosen schedule, so you never run out. Subscribers also enjoy exclusive savings on every order.
Will I be notified before my next order ships?
Yes. You'll receive an email reminder 3 days before your next subscription order is placed, including an itemized receipt so you know exactly what's coming.
I didn't realize I subscribed. What do I do?
No problem — you're in full control. Log into your account portal to review your subscription details. You can skip, pause, adjust the frequency, or cancel at any time with just a few clicks.
Can I skip a delivery?
Absolutely. Log into your account portal and click the "Skip" button on your upcoming order. Your next billing date will automatically shift out by one interval.
Can I change how often I receive my orders?
Yes. Head to your account portal, click "Change next order date," and choose your preferred schedule. You can update your delivery frequency at any time.
How do I cancel my subscription?
Log into your account portal, find your active subscription, and click the "Cancel" button. Follow the prompts to confirm. No future orders will be placed after cancellation.
Can I reactivate a cancelled subscription?
Yes! Log back into your account, scroll to the "Inactive Subscriptions" section, find the subscription you want to restart, and click "Reactivate." You'll be able to choose when your next order ships.
Can I gift a subscription to someone else?
Yes! You can gift your subscription through the skip function in your account portal.
Can I receive my next order sooner than scheduled?
Yes. Log into your subscription portal and click "Get Now" — we'll process and send your order as soon as possible.
What exactly is a pheromone?
Pheromones are natural chemical signals that animals produce to communicate — completely odorless to humans. Mother animals release them while nursing to make their newborns feel safe and secure. TheraPet recreates that same calming signal in your home.
Is Therapet safe for babies and young children in the home?
Yes. Therapet products emit species-specific pheromones that are only recognized by the intended animal. They have no effect on humans — including babies and young children — so you can use them with complete peace of mind.
Is it safe if I have other pets at home, like birds, rabbits, hamsters, or lizards?
Yes. Therapet's pheromones are species-specific, meaning they're only detectable by the target species (dog or cat). Other animals in your home — whether that's a parrot, hamster, lizard, or any other pet — won't be affected by the diffuser.
What is the science behind the mammalian appeasing signal?
Research in veterinary behavioral science has established that mammals share a conserved set of calming molecules — fatty acids produced by mother animals during nursing that signal safety to their young. This chemistry is so consistent across species that it forms the foundation of modern pheromone science. It's not a new idea — it's been studied, documented, and built upon by researchers for decades. Our formulas are grounded in that same established biology.
Do you have separate diffusers for dogs and cats?
Yes. Both our dog and cat diffusers are built on the same mammalian appeasing signal — the foundational pheromone chemistry that all mammals naturally share. Think of it as a universal calming language. The two formulas share the same active ingredients, with the ratios calibrated differently for each species.
Does Therapet contain essential oils?
No. The diffuser contains no essential oils or added fragrances — only a proprietary blend of species-specific pheromones. The calming spray does include lavender (5%) alongside the pheromone complex.
Will it sedate my pet?
Not at all. Therapet works naturally through pheromones, not sedatives. Your pet may become calmer and more relaxed, but they won't be drowsy or sedated.
Can I use Therapet while my pet is recovering from surgery?
Yes, it's safe to use during recovery and can actually help reduce stress while your pet heals. As always, defer to your vet's guidance if they've given specific instructions.
What's the difference between the diffuser and the spray?
The diffuser plugs into a wall outlet and provides continuous, whole-room coverage — ideal for creating a consistently calm environment. The spray is designed for targeted use on specific spots like furniture, bedding, crates, or in the car before a trip.
Where should I plug in the diffuser?
Place it in the room where your pet spends the most time. Avoid outlets near windows, air vents, or doors, as drafts can interfere with proper diffusion. Do not plug it into a power strip or surge protector. The vial should always hang directly below the plug-in unit.
Should I unplug the diffuser at night?
No — for best results, keep the diffuser plugged in at all times. Continuous use is what allows the pheromones to build a consistently calm environment for your pet.
How many diffusers do I need?
Each diffuser covers approximately 700 sq ft. If your pet moves between multiple rooms or you have a larger home, using one diffuser per key room will give you the best results.
Can I use the diffuser alongside supplements or medication?
Yes, you can use Therapet alongside vet-approved calming supplements. If your pet is on medication, we recommend checking with your vet first.
Does it have a noticeable smell?
You may notice a faint scent from the diffusion process and the heating of the unit — this is completely normal. The pheromones themselves are undetectable to humans and other animals, so it won't bother anyone in your home.
How quickly will I see results?
Many pets begin showing signs of calm within the first 2 weeks. Pheromones work best with consistency — the longer your pet is in a stable, calming environment, the deeper and more lasting the effect. While 30 days is a good starting point, we recommend continuous use for 6 months for the most meaningful, long-term results.
What behaviors can Therapet help with?
Therapet is designed to help with anxiety, general stress, house-soiling or litter box avoidance, destructive behavior, fear of loud noises (fireworks, thunderstorms), travel-related stress, and socialization challenges. Every pet is different, but many families notice a calmer environment with consistent use.
Does it actually work?
Pheromones address stress-related behavior — if that's what's driving your pet's issues, most owners see a noticeable difference within 30 days of consistent use. No improvement after 30 days? It's worth a vet visit — some behaviors have an underlying medical cause that needs a different kind of help. For pets who respond, 6 months of continuous use is where the real, lasting results show up.
What if it doesn't work for my pet?
We want you and your pet to be happy. If Therapet isn't the right fit, please reach out to our support team to learn about our return and exchange options.
How do I update my shipping address?
Log into your account, scroll to the relevant subscription, and click "Edit" next to Shipping Information. Update your address and save. If you have multiple active subscriptions, you'll need to update each one separately.
How do I update my payment method?
Log into your account, go to the "Billing" section, click "Edit," and select the payment method you'd like to update or replace. You can also add a backup payment method to make sure you never miss a shipment.
Do you offer international plug compatibility for the diffuser?
Yes! You'll receive a plug compatible with your country, so no adapter is needed.
How often do I need to replace the refill vial?
Replace the refill vial every 30 days, or when the liquid runs out — whichever comes first.
When should I replace the plug-in unit itself?
Replace the plug-in unit after 6 months of continuous use or after using three refill vials, whichever comes first.
How do I clean the diffuser?
If dust builds up on the unit, unplug it before cleaning. Refer to the user manual included in your box for full cleaning instructions.
Still have questions? We're Here to Help
Chat with us or email support@TheraPetMD.com
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