Privacy policy
Calmer pets. Happier homes.

Privacy policy

PRIVACY POLICY

Last Updated: March 28, 2025

This Privacy Policy explains how H2M COM LLC, doing business as TheraPetMD ("we," "us," or "our"), collects, uses, discloses, and protects your personal information when you visit, use our services, or make a purchase from therapetmd.com (the “Site”) or otherwise interact with us (collectively, the “Services”).

By using or accessing our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use immediately.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically for operational, legal, or regulatory reasons.
Updates will be posted on this page with an updated “Last Updated” date.
We encourage you to review this policy regularly to stay informed.

2. Information We Collect

Information You Provide Directly

We collect information you provide when you:

  • Make a purchase or create an account

  • Contact customer support

  • Subscribe to our communications

  • Participate in promotions, surveys, or user-generated content

Types of personal information may include:

  • Contact details: name, address, email, phone number

  • Order details: billing/shipping address, order history, payment confirmation

  • Account credentials: username, password (encrypted)

  • Shopping activity: items viewed, added to cart, or purchased

  • Customer service communications

Providing this information is voluntary, but some Services may not function properly without it.

You also agree to our Messaging Terms and Messaging Privacy Policy.

Information Collected Automatically

We automatically collect certain information through cookies, pixels, and similar technologies, including:

  • IP address, device, and browser data

  • Date/time of visits, pages viewed, and referring URLs

  • Purchase behavior and usage analytics

We use this data to improve our Services, measure performance, and personalize user experience.
For details about Shopify’s cookies, see: Shopify Cookie Policy

You can manage cookies via your browser settings; however, disabling them may affect site functionality.

Information from Third Parties

We may receive information from:

  • Service providers (e.g., Shopify for store hosting, Klaviyo for email)

  • Payment processors (e.g., billing info, payment confirmation)

  • Advertising and analytics partners (e.g., Google, Meta)

  • Social media platforms (if you interact with our ads or posts)

We handle this data according to this Privacy Policy but are not responsible for third-party privacy practices.

3. How We Use Your Information

We use personal information to:

  • Fulfill orders and manage your account

  • Send transactional messages and updates

  • Provide customer support and improve Services

  • Send marketing communications (when permitted)

  • Detect and prevent fraud or misuse

  • Comply with legal obligations

4. Disclosure of Personal Information

We may share personal data with:

  • Service providers: payment, shipping, hosting, analytics

  • Business partners: advertising and marketing vendors

  • Corporate affiliates: within our group for business purposes

  • Legal authorities: to comply with laws or protect our rights

  • In business transfers: such as a merger, sale, or restructuring

Categories of information shared in the last 12 months:

  • Identifiers (contact/account info)

  • Commercial data (purchase history, interactions)

  • Internet activity (usage data, cookies)

We do not sell personal information for money.
However, we may “share” limited data (like cookies or ad tracking) for advertising — which California law defines as “data sharing.”

5. Cookies

Cookies help us enhance your browsing experience, analyze traffic, and display relevant offers.
You can manage your cookie preferences in your browser or opt out of targeted ads using industry tools like:

6. User-Generated Content

If you post content publicly (e.g., reviews, testimonials, UGC videos), that content may be visible to others.
We are not responsible for how third parties may use it.

7. Children’s Data

Our Services are not directed to children under 13.
We do not knowingly collect data from children.
If we learn that we have inadvertently collected such data, we will delete it.
Parents or guardians may contact us to request deletion.

8. Security and Retention

We implement appropriate technical and organizational safeguards to protect your data.
However, no method of transmission or storage is completely secure.
We retain personal data only as long as needed to fulfill business, legal, or contractual obligations.

9. Your Privacy Rights

Depending on your location, you may have rights such as:

  • Access: Request a copy of your personal data

  • Deletion: Ask us to delete your data

  • Correction: Update inaccurate or incomplete data

  • Portability: Request data in a transferable format

  • Opt-out: Refuse the sale or sharing of personal data

  • Restriction/Objection: Limit or object to certain uses

  • Withdraw consent: For marketing or optional processing

You can exercise these rights by contacting us at support@therapetmd.com.
We may verify your identity before fulfilling your request.
Authorized agents may submit requests on your behalf.

10. Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

  • The right to know what personal information we collect, use, and share

  • The right to request deletion of personal data

  • The right to correct inaccurate information

  • The right to opt out of the sale or sharing of personal data

  • The right to limit use of sensitive information

  • The right not to be discriminated against for exercising your privacy rights

To exercise your California rights, email us at support@therapetmd.com with the subject line “California Privacy Request.”
We will respond within 45 days as required by law.

Do Not Sell or Share My Personal Information

If you wish to opt out of the sharing of data used for personalized advertising, please email support@therapetmd.com or click the “Do Not Sell or Share My Personal Information” link (where available) in our website footer.

11. International Data Transfers

Your information may be stored or processed in the United States or other countries where we or our service providers operate.
Where required by law, we rely on lawful data transfer mechanisms (such as Standard Contractual Clauses) to protect your information.

12. Complaints

If you have concerns or wish to appeal a decision regarding your data, contact us at support@therapetmd.com.
You may also have the right to contact your local data protection authority.

13. Company Information

Legal Entity: H2M COM LLC
Registered Address: 30 N Gould St, Sheridan, WY 82801, United States
Governing Jurisdiction: State of Wyoming, United States

14. Contact Us

If you have questions, requests, or concerns about this Privacy Policy, contact us at:
📧 support@therapetmd.com
📍 H2M COM LLC, 30 N Gould St, Sheridan, WY 82801, United States